Terms & Conditions

About These Terms

These Terms form a legally binding agreement between you ("the Client", "you") and Apex Gardening & Cleaning Services ("Apex", "we", "us", "our"). They apply to all enquiries, quotes, bookings and services we provide.

If any part of these Terms conflicts with anything written on a quote, invoice or other communication, the Terms set out on this page take precedence unless we have agreed otherwise in writing.

Our Services

Apex provides the following services to private homes in England:

• Residential Cleaning — routine and deep cleaning of domestic properties.
• Housekeeping — laundry, ironing, bed changes, organising and ongoing home care.
• Residential Gardening — lawn mowing, hedge trimming, weeding, planting and seasonal garden maintenance.
• Horticultural & Specialist Services — pest and disease control, soil treatment, planting schemes and seasonal programmes.

Important: We do not provide commercial cleaning, office cleaning, retail premises cleaning, or commercial landscaping services. Our insurance covers domestic households only.

Booking & Quotes

All bookings are made via phone, email, or our online enquiry form. After receiving your details, we will provide a written quote based on the information you supply.

• Quotes are valid for 30 days from the date issued unless otherwise stated.
• A booking is confirmed once we have agreed a date and the scope of work in writing (including by email or text message).
• We reserve the right to amend a quote if, on arrival, the property or task is significantly different from what was described at booking.

If you book on behalf of another person (for example, a parent or relative), you confirm that you have their authority to do so and to accept these Terms on their behalf.

Pricing & Payment

Our prices reflect the scope of work, time required, distance to your property, and any specialist materials. All prices include VAT where applicable.

• Payment due: within 7 days of the invoice date for one-off jobs, unless agreed otherwise.
• Recurring bookings: may be invoiced monthly in arrears.
• Accepted methods: bank transfer (BACS) and other methods we agree in writing. Please use the reference shown on your invoice.
• Late payment: we reserve the right to charge interest on overdue amounts in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, and to suspend further services until the outstanding balance is settled.

If you dispute any part of an invoice, please raise it with us in writing within 7 days of the invoice date.

Access & Site Conditions

To enable us to deliver the agreed services safely and on time, you agree to provide:

• Safe and reasonable access to the property at the agreed time.
• Access to clean running water and, where required, mains electricity.
• A clear working area, free of hazards, pets that may obstruct work, and any items of significant personal value.
• Reasonable notice of any allergies, sensitivities, or specific requirements (for example, fragrance preferences or surfaces requiring special care).

If we are unable to access the property at the agreed time and have not received reasonable notice, a missed-visit fee equivalent to 50% of the booked service may apply.

Equipment & Materials

We offer a flexible setup. You may choose either:

• Apex equipment and products — we bring our own tools and standard cleaning or gardening materials, included in the quoted price.
• Your equipment and products — we use the items you supply, provided they are in safe working condition. In this case, we are not responsible for outcomes caused by faulty, unsuitable or unsafe equipment.

Specialist materials (for example, particular fertilisers, plants, or branded cleaning products) may be quoted separately and charged at cost plus a reasonable handling fee, agreed in advance.

Cancellations & Rescheduling

We understand that plans change. To keep things fair for everyone, we ask the following:

• More than 48 hours' notice: no charge.
• Between 24 and 48 hours' notice: a charge of up to 25% of the booked service may apply.
• Less than 24 hours' notice or same-day cancellation: a charge of up to 50% of the booked service may apply.
• No access on arrival: treated as a same-day cancellation.

We may need to reschedule visits in cases of severe weather, staff illness, or events outside our reasonable control. We will give you as much notice as possible and offer the next available slot.

Insurance & Liability

Apex holds public liability insurance covering our domestic cleaning and gardening operations across England. Cover applies to private households only.

To the fullest extent permitted by law, our liability for any single claim is limited to the value of the relevant booked service or the limit of our insurance cover, whichever is the lower. Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited under English law.

Damage & Complaints

We take great care in every home we work in. In the unlikely event that something goes wrong:

• Report damage within 48 hours of the visit by phone or email so we can investigate promptly.
• Provide photographs and a clear description of the issue where possible.
• Allow us a reasonable opportunity to inspect, repair, or remedy the issue before any third-party works are commissioned.

We will not be liable for pre-existing damage, normal wear and tear, items declared to be of fragile or unusual value that were not pointed out before the visit, or outcomes caused by client-supplied equipment or products.

Complaints: if you are unhappy with any aspect of our service, please contact us promptly. We will acknowledge complaints within 3 working days and aim to resolve them within 14 working days.

Health, Safety & Conduct

Our team is trained to work safely and respectfully. In return, we ask the following of all clients:

• Treat our team with courtesy. We will not tolerate abusive, threatening or discriminatory behaviour and reserve the right to leave the property and end the booking immediately if such behaviour occurs.
• Disclose any known hazards on site, such as unstable surfaces, faulty electrics, hazardous chemicals, or aggressive pets.
• Where required, secure pets in a separate area while we are working.

If at any point we judge that conditions are unsafe to continue work, we may stop and reschedule. The full booked fee may still apply where the unsafe condition was not disclosed in advance.

Privacy & Data

We collect and hold personal information (such as your name, address, contact details, and service history) solely to provide our services and to communicate with you. We do not sell your data to third parties.

For full details on how we collect, use, store and protect personal information, please see our Privacy Policy.

Governing Law & Jurisdiction

These Terms and any agreement between you and Apex are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under English law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, legal requirements, or insurance. The most recent version will always be available on this page, and the "Last updated" date at the top will reflect the latest revision.

If you have an active recurring booking with us, we will give you reasonable notice of any material changes that affect your service.

Contact Us

If you have any questions about these Terms, our services, or anything else, please get in touch. Our friendly team is happy to help.

• Phone: 07496 039744
• Email: Apexcleaning.gardening@outlook.com
• Coverage: households across England